FAQs


Park n Shop is one of the leading supermarket chains in Dubai, founded in the year 1990. We are a one-stop shop for all quality products from major brands around the world. Our ethical model for doing business and strict adherence to quality and industrial standards in storage and operating procedure has facilitate Park n Shop’s emergence as an industry leader among chain supermarkets and departmental stores. Moreover, we maintain stringent internal quality control methodologies; this facilitates our ability to deliver great value to customers on every single purchase, a fact that has endeared us to our ever increasing clientele base. The rapid growth and consequent spread of our brand across the local and elite sections of Dubai attest to our outstanding customer-oriented service. We continue to apply innovations to our service delivery and evolve by continually diversifying our retinue of products in response to our customers’ needs conveyed through our innovative feedback system. We acknowledge the multi-ethnic and diversified nature of the city of Dubai, offering particularly attention to the population of expatriates within the community through our pioneering efforts of importing products from the US, UK and Europe. We bring to the doorstep of our expatriates communities home grown goods and brands to which they are well accustomed. Our emergence as industry leader is not unconnected to our retinue of diversified products, the quality brands that we associate with and the outstanding value we offer with each sale. From the day to day home needs, to items required for special occasions, we are a one-stop shop for all your shopping requirements.
New exclusives and unique products from all over the world, Your one stop shop for your daily needs. Fresh meat, Vegetables, Fruits and Bakery goods with no compromise on quality. All this and much more delivered to your doorstep.
-Register Personal information
-Make your product selection over 200 Aed for free delivery
-Recheck what you have ordered
-Enter delivery address, Date and Time.
-Make payment through Credit card or Cash on delivery.
-Goods delivered as soon as possible.
Payment gateway secured payment with card details. We also offer Cash on delivery payment. Payment for COD and credit cards will only be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout. Some international cards might not be accepted by our payment gateway. Kindly contact us for support at +9714 8051000 or through email at Online@pns.ae
The minimum order value is 200 (Aed) and Free delivery. However, if the ordered value is below 200 (Aed) we will charge 20 (Aed) Delivery fee.
No, As for now we only deliver in selected areas in Dubai.
Where we Deliver...
You can check the DELIVERY INFORMATION TAB for more info.
Our job is to work hard with multiple suppliers and partners to make sure products are available all the time. We will update our website every single day for customers to know the availability of our products. However, If your product is out of stock we will call you and offer alternative products.
If we were not able to contact you before the delivery, we will send the alternative products and you can either accept or decline the alternative products.
Yes, To cancel your order, Please open the ParknShop Website, then choose the order you'd like to cancel followed by 'View Order Details' and then choose the 'Cancel Order' option. Then, our online team will call you and confirm our cancelation. If the payment has been made we will refund it as soon as possible and we can also issue a credit note for your next purchase.
If you change your mind, we'll be happy to exchange or refund it for you. If it's within 14 working days, in its original condition and you've got proof of purchase, you can return your item to any of our stores. Some items cannot be return unless faulty.
If you wish to return something when your delivery arrives, hand it back to the driver and we'll process your refund. Alternatively, return the item back to your local store with proof of purchase and our colleagues will be happy to refund or arrange an exchange alternative products.
If there are items missing from your shopping list please call us on +9714 8051000 or email us at Online@pns.ae
If you're not happy with the quality of your items, please return your item to a store convenient for you with your proof of purchase and we'll be happy to refund or exchange alternative products.
Please note that it may take up to 20 days to reflect onto your card based on your preferred banking partner. if you need further assistance, please contact us at +9714 8051000 or through email at Online@pns.ae and we will have one of our online team look into this to ensure that this has been processed.
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